info@corelytix.us
1-888-812-2867
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated: January 2024
Corporate Headquarters
Corelytix
1007 N Orange St Fl 4 # 531
Wilmington, DE 19801
United States
1. Introduction
Corelytix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our printer management services and visit our website.
Consent: By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, business address
- Account Information: Username, password, security questions
- Billing Information: Credit card details, billing address, payment history
- Technical Information: IP address, browser type, device information
- Service Data: Printer usage data, configuration settings, error logs
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- Log files (IP address, browser type, pages visited)
- Cookies and similar tracking technologies
- Device information and operating system
- Usage patterns and service performance data
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our services | Contractual necessity |
| Process payments and prevent fraud | Legal obligation and legitimate interest |
| Send technical notices and updates | Legitimate interest |
| Respond to customer service requests | Contractual necessity |
| Improve our services and website | Legitimate interest |
| Marketing and promotional communications | Consent (where required) |
| Comply with legal obligations | Legal obligation |
4. Google Ads and Tracking Technologies
4.1 Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure the performance of our advertising campaigns. Google may use cookies to serve ads based on your prior visits to our website.
4.2 Remarketing with Google Analytics
We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on our website. This enables us to provide targeted advertising in the future.
4.3 Third-Party Vendors
Third-party vendors, including Google, may show our ads on sites across the Internet. These vendors use cookies to serve ads based on someone's past visits to our website.
Opt-Out: You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative opt-out page.
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Understand how visitors use our site | 2 years |
| Advertising Cookies | Deliver relevant advertisements | 1 year |
| Preference Cookies | Remember your settings and preferences | 1 year |
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We may share your information with third-party vendors who perform services on our behalf:
- Payment processors (Stripe, PayPal)
- Cloud hosting providers (AWS, Google Cloud)
- Analytics services (Google Analytics)
- Customer support platforms
- Marketing and advertising partners
6.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Important: We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Data backup and disaster recovery procedures
- Employee training on data protection
8. Your Rights and Choices
8.1 Access and Control
Depending on your location, you may have the following rights:
- Right to Access: Request copies of your personal information
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information
- Right to Restrict Processing: Limit how we use your information
- Right to Data Portability: Receive your data in a readable format
- Right to Object: Object to certain processing activities
8.2 Marketing Communications
You can opt-out of receiving marketing communications from us by:
- Using the unsubscribe link in our emails
- Contacting us directly at privacy@corelytix.us
- Updating your preferences in your account settings
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Information | 3 years after account closure |
| Billing Records | 7 years for tax purposes |
| Service Data | 2 years after service termination |
| Marketing Data | Until consent is withdrawn |
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide notice via email or through our services for material changes.
13. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Contact Information
Privacy Team
privacy@corelytix.us
For privacy-related inquiries and data subject requests
General Support
1-888-812-2867
Available 24/7 for technical support
Mailing Address
Corelytix - Privacy Office
1007 N Orange St Fl 4 # 531
Wilmington, DE 19801
United States
Privacy Policy
Your privacy is important to us. Learn how we protect and manage your information.
Table of Contents
Corelytix Privacy Policy
Last Updated: December 1, 2023
TRANSPARENCY NOTICE: This Privacy Policy explains how Corelytix collects, uses, and protects your personal information when you use our printer management services.
1. Introduction
Corelytix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our printer management services, website, and related applications.
Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Scope: This policy applies to all users of Corelytix services, including visitors to our website, customers using our printer management services, and individuals who interact with us through other channels.
2. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you use our services, we may collect:
- Contact Information: Name, email address, phone number
- Account Information: Username, password, service preferences
- Billing Information: Payment card details, billing address (processed securely by our payment processors)
- Technical Information: IP address, device information, browser type
Service-Related Information
To provide printer management services, we may collect:
- Printer model and specifications
- Network configuration details
- Error logs and diagnostic information
- Service history and support interactions
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Usage data and analytics
- Cookies and similar tracking technologies
- Device and connection information
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Provide printer management services | Contact info, technical data, service history | Contract fulfillment |
| Customer support and communication | Contact info, service data, communications | Legitimate interest |
| Billing and payment processing | Payment information, contact details | Contract fulfillment |
| Service improvement and analytics | Usage data, technical information | Legitimate interest |
| Marketing and promotions (with consent) | Contact information, preferences | Consent |
| Legal compliance and security | All information as required | Legal obligation |
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Customer relationship management
- Technical infrastructure and hosting
- Analytics and marketing services
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Protection: All third-party service providers are required to maintain appropriate security measures and are prohibited from using your personal information for any purpose other than providing services to Corelytix.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: Data transmission using SSL/TLS encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Protected storage systems with regular security assessments
- Employee Training: Regular privacy and security training for all staff
- Incident Response: Procedures for responding to data security incidents
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your information
- Portability: Request transfer of your information to another organization
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Enable enhanced functionality and personalization
- Targeting Cookies: Used to deliver relevant advertisements
Your Cookie Choices
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Google Ads Compliance: We comply with Google Ads policies regarding cookie usage and user consent. Our advertising practices are transparent and respect user privacy preferences.
8. Third-Party Services
Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Third-Party Services We Use
- Payment Processors: Secure payment processing services
- Analytics Providers: Website usage and performance analysis
- Marketing Platforms: Advertising and marketing campaign management
- Customer Support: Help desk and customer service platforms
9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
Retention Periods
- Account Information: Retained while your account is active and for 3 years after termination
- Service Data: Retained for 5 years to maintain service history and support quality
- Billing Information: Retained for 7 years for tax and accounting purposes
- Marketing Data: Retained until consent is withdrawn or 2 years of inactivity
We will delete or anonymize your personal information when it is no longer needed for the purposes outlined in this policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our service prior to the change becoming effective if the changes are material.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Corelytix Privacy Team
Email: privacy@corelytix.com
Phone: 1-888-888-8888
For data protection requests or to exercise your privacy rights, please email us at privacy@corelytix.com with "Privacy Request" in the subject line.
Compliance: This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and Google Ads policies. We regularly review and update our practices to maintain compliance with evolving regulations.
Questions About Your Privacy?
Our privacy team is here to help address any concerns about your personal information
Contact us for privacy-related inquiries or to exercise your data rights
Call Privacy Team