TRANSPARENT POLICY: This Refund Policy outlines the circumstances under which refunds are provided for our printer management services.
1. Introduction
Corelytix is committed to customer satisfaction. This Refund Policy explains the circumstances under which we provide refunds for our printer management services and the procedures for requesting them.
Scope: This policy applies to all Corelytix services including technical support, maintenance plans, and consulting services. By purchasing our services, you agree to this Refund Policy.
2. Refund Eligibility
Refunds are provided under specific circumstances as outlined below:
| Service Type |
Refund Eligibility |
Conditions |
| One-Time Technical Support |
Not Eligible |
Services are considered rendered once troubleshooting begins |
| Monthly Subscriptions |
Eligible |
Within 30 days of initial purchase if no services used |
| Annual Subscriptions |
Eligible |
Prorated refund for unused months minus setup fees |
| Service Package |
Partially Eligible |
Refund for unused portion if cancelled within 14 days |
| Failed Service Delivery |
Fully Eligible |
If we are unable to provide the purchased service |
Money-Back Guarantee: New customers receive a 30-day money-back guarantee on subscription services if no technical support services have been utilized during that period.
3. Non-Refundable Services
The following services and circumstances are generally non-refundable:
- Completed Technical Support: Once troubleshooting or repair services have been performed
- Setup and Installation Fees: One-time setup and configuration services
- Subscription Services After Use: Monthly plans where services have been utilized
- Third-Party Costs: Any costs incurred for parts, software, or third-party services
- Discount Abuse: Services purchased using promotional pricing may have restricted refund eligibility
Important: Refunds are not provided for changes in customer requirements, dissatisfaction with results when services were performed as described, or inability to resolve issues due to hardware limitations.
4. Subscription Refunds
Subscription services have specific refund conditions:
Monthly Subscriptions
- Full refund within 30 days if no services were used
- No refund after services have been rendered in the billing cycle
- Cancellation effective at end of billing cycle
Annual Subscriptions
- Prorated refund for unused months
- One-time setup fee deducted from refund amount
- Must provide 30-day written notice for cancellation
Pro-Rata Calculation: Annual subscription refunds are calculated based on the number of full months remaining in the subscription term, minus any non-refundable setup fees and a 10% early termination fee.
5. Refund Request Process
To request a refund, follow these steps:
1
Submit Written Request
Email your refund request to refunds@corelytix.com with your account details and reason for request.
2
Provide Required Information
Include your full name, service order number, and detailed explanation for the refund request.
3
Review Period
We will review your request within 5-7 business days and may contact you for additional information.
4
Decision Notification
You will receive email notification of our decision regarding your refund request.
5
Refund Processing
If approved, refunds are processed to the original payment method within 10 business days.
6. Refund Processing Time
Refund processing times vary depending on the payment method:
| Payment Method |
Processing Time |
Notes |
| Credit/Debit Cards |
5-10 business days |
Depends on card issuer |
| PayPal |
3-5 business days |
Instant to PayPal balance |
| Bank Transfer |
7-14 business days |
International transfers may take longer |
Processing Note: The refund processing time begins after we approve your refund request. Additional time may be required by your financial institution to post the refund to your account.
7. Service Cancellations
Service cancellations are handled as follows:
Subscription Cancellations
- Cancel anytime through your account dashboard
- Service continues until end of billing cycle
- No partial refunds for current billing period
One-Time Service Cancellations
- Must cancel before service work begins
- Setup fees may be non-refundable
- Contact support for immediate cancellation
Cancellation Fee: Early termination of annual contracts may incur a cancellation fee equal to 25% of the remaining contract value.
8. Dispute Resolution
If you disagree with our refund decision, you may:
- Request Review: Ask for a secondary review by our management team
- Provide Evidence: Submit additional documentation supporting your claim
- Escalate: Request escalation to our customer resolution department
All disputes are handled in accordance with our Terms and Conditions and applicable laws.
Chargeback Policy: Unauthorized chargebacks may result in account suspension and additional fees. We encourage customers to contact us directly to resolve any billing issues.
9. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be:
- Posted on this page with updated "Last Updated" date
- Communicated to active customers via email
- Effective for new purchases immediately
- Applied to existing customers 30 days after notification
Continued use of our services after changes constitutes acceptance of the modified policy.
Google Ads Compliance: This refund policy complies with Google Ads requirements by providing clear, transparent refund procedures and contact information for dispute resolution.